Thrive With The Hive
"A practical guide to service excellence with lessons from nature's most powerful business organisation - The Beehive". The Busy Queen Bee takes a look at the importance to a successful business of its customers. She uses a powerful analogy from Nature, describing the work of the humble Bee and its ultra efficient work ethic. Beehives are fascinating, well-oiled machines; the similarities with the...
Paperback: 420 pages
Publisher: lulu.com (August 4, 2016)
Product Dimensions: 6.1 x 1 x 9.2 inches
Amazon Rank: 10682075
Format: PDF Text djvu ebook
- 1326492837 pdf
- 978-1326492830 pdf
- Claire Boscq Scott epub
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“If you have customers - READ this book - invaluable help laid out in a clear and intelligible fashion with practical advice that is easy to follow and absolutely works. Really great for anyone in the service industry....”
running of a business and the running of the Hive are incredible. Adapting some of their work ethic and re-focusing businesses to create a real service culture throughout their organisation is the key to success during those challenging time. In this Customer Service book, the Busy Queen Bee describe her very own view of the delivery of Customer Excellence. She has created 10 simple steps to follow on how to look after your internal and external customers, delighting them and creating exceptional customer experience and ultimately creating a real service culture within your organisation.