Posted on Business and Money / eBook By Jennifer Wilkins / DMCA
Essential Skills: Customer Service Vocabulary Building Workbook
This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, you'll be able to develop the vocabulary and vocational skills you need to become successful; improve your reading and oral communication skills; enhance your thinking and problem solving skills; boost...
Paperback: 188 pages
Publisher: iUniverse (August 24, 2011)
Product Dimensions: 8.2 x 0.4 x 11 inches
Amazon Rank: 4572195
Format: PDF Text TXT book
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“I purchased this to use as a resource in teaching adults in a vocational training program. The writing is clear and to the point. Delivery was on time and the book is in excellent condition....”
your spelling and phonics skills. The workbook's ninety-two exercises help you build work-specific skills and job related vocabulary. Master your understanding of almost three hundred words with easy-to-follow exercises such as reading comprehension, applying the meaning, filling in the blanks, and more. You'll also find fun activities such as word searches, crosswords, and analogies. In addition to learning a robust customer service vocabulary, you'll also apply synonyms and antonyms that will help you in a customer service environment. Get your career on the fast track or, if you are a teacher, find an important resource so your students can learn the skills that matter most with Essential Skills: Customer Service Vocabulary Building Workbook.